COMMUNITY & PROGRAMMING COORDINATOR

Make a difference at OCHIN

Job Summary

The Community & Programming Coordinator supports OCHIN Central and the Member Engagement Platform by coordinating day-to-day community operations, platform governance, content development, data analysis, and quality standards that create a consistent, trusted, and member-centered engagement experience. This role partners closely with the Manager, OCHIN Central and the Director of Member Engagement to maintain community spaces, write and refine member-facing content, support moderation workflows, coordinate internal operating structures, and help ensure information and interactions are accurate, timely, accessible, and aligned with OCHIN's broader member engagement and functional excellence strategy.

Essential Functions

• Coordinates day-to-day operations for OCHIN Central and the Member Engagement Platform, including community setup, content intake, member-facing updates, issue tracking, and routine platform maintenance.
• Develops, edits, and publishes content for platform pages, posts, announcements, and guidance materials aligned with OCHIN standards and member needs.
• Supports community management by maintaining moderated discussion spaces, participation norms, membership processes, and escalation pathways that promote trusted two-way engagement among members and OCHIN staff.
• Maintains governance and quality processes, including content standards, editor guidance, review cycles, documentation, templates, taxonomy, and communication practices.
• Manages initiatives, timelines, requests, and deliverables with strong attention to detail and follow-through.
• Partners with OCHIN Central and Member Engagement leaders, Marketing and Communications, content editors, subject matter experts, and governance groups to align priorities, coordinate requests, and resolve workflow questions.
• Analyzes engagement data, content performance, platform activity, community needs, and recurring issues to inform reporting, continuous improvement, member self-service, and future platform enhancements.
• Builds relationships with subject matter experts and internal teams to support programming and community success.

Required Qualifications

• Demonstrated experience coordinating multiple workstreams, requests, timelines, and stakeholders, with the ability to maintain strong attention to detail and follow-through.
• Strong written communication skills, including the ability to draft, edit, and translate information into clear, accurate, member-centered content, platform guidance, announcements, and engagement materials.
• Ability to translate OCHIN technical software solution information into clear value for different member groups.
• Demonstrated ability to support community management, content coordination, knowledge sharing, or digital engagement activities.
• Comfort using Microsoft 365 tools, SharePoint or similar content platforms, collaboration tools, and basic reporting or tracking systems.
• Ability to gather, organize, analyze, and summarize platform, engagement, and operational data to identify trends, inform decisions, and support functional excellence.
• Ability to apply established standards, workflows, and governance processes to support quality, consistency, and compliance in member-facing environments.

Preferred Qualifications

• Experience supporting member, customer, user, or community engagement programs.
• Experience with SharePoint, community platforms, intranet/portal management, or content governance processes.
• Familiarity with health care, health information technology, nonprofit membership organizations, or safety-net provider environments.

Physical Requirements/Work Environment

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Historical Job Titles Included in this Position

• Procurement Coordinator
• Procurement Coordinator II
• Contract Analyst
• Business Development Administrator
• Digital Marketing Coordinator
• Learning Experience Coordinator
• Community Engagement Specialist
• People and Talent Operations Coordinator
• Total Rewards Coordinator
• Workforce Engagement & Instruction Specialist
• Account Management Coordinator

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from Home Requirements

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
• (OR) Travel may be required nationally based on business requirements for OCHIN

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.