Community & Parent Success Intern
AILERNOVA · Not specified · onsite · Posted 58d ago
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About this role
Company: AILERNOVA
Website: Ailernova.in
Position: Community & Parent Success Intern
Type: Full-Time Internship
Work Mode: Remote
Stipend: ₹7,000–₹10,000 per month
About AILERNOVA
AILERNOVA is an online education company providing personalized 1:1 Math and Science tutoring to students. We focus on quality teaching, personalized learning, and a strong parent–teacher–student experience.
About the Role
We are looking for a Community & Parent Success Intern who will help manage day-to-day communication with parents, students, and teachers and ensure that classes and follow-ups run smoothly.
This is a hands-on role for someone who is confident in communication, organized, responsible, and comfortable coordinating with multiple people.
Key Responsibilities
Parent Communication
* Communicate with parents professionally through WhatsApp and calls.
* Share class schedules, updates, attendance, and other information.
* Follow up on missed or rescheduled classes.
* Collect parent feedback.
* Handle basic parent queries and escalate important concerns.
Teacher Coordination
* Coordinate with teachers regarding class schedules.
* Follow up on class completion and attendance.
* Ensure teachers share class notes and required reports.
* Track teacher availability and pending tasks.
* Coordinate schedule changes with parents and teachers.
Student & Class Management
* Maintain student and class records.
* Track attendance and completed classes.
* Follow up on irregular classes.
* Assist with demo-class scheduling and student onboarding.
Daily Operations
* Maintain Google Sheets/Excel records.
* Track pending follow-ups.
* Prepare daily reports.
* Ensure important issues are escalated to management on time.
Requirements
* Good communication skills
* Good spoken and written English
* Comfortable communicating with parents and teachers
* Basic knowledge of Google Sheets/Excel
* Good organizational and follow-up skills
* Responsible and punctual
* Ability to work independently
* Prior experience in EdTech, customer support, sales, or community management is a plus
Working Hours
Full-Time | Remote
The intern should be comfortable working during evening hours, as most parent and student communication happens after school hours.
Stipend
₹7,000–₹10,000 per month, based on communication skills, experience, and performance.
Growth Opportunity
Based on performance, the intern may be considered for a full-time Community & Parent Success / Operations role with AILERNOVA.
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