Community Manager

Company Description Hide-In is a growing travel and accommodation brand in India, offering welcoming and comfortable stays in destinations such as Rishikesh, Delhi, Pushkar, and Udaipur. Since 2019, the company has hosted over 100,000 travelers from around the world, with a strong focus on safety, cleanliness, and inclusive spaces. Properties feature secure lockers, well-maintained dorms (including dedicated female dorms), free Wi-Fi, air-conditioned rooms, inviting common areas, and rooftop cafes designed for connection and relaxation. The Hide-In team is a creative, friendly group that values fun, community, and hospitality. The company is committed to building a close-knit family of travelers and team members who share a passion for meaningful travel experiences.
Role Description The Community Manager is a full-time, hybrid role based in Udaipur, with flexibility for some work-from-home tasks. This role is responsible for building and nurturing an engaged guest community across Hide-In properties and online channels. Daily activities include interacting with guests on-site, organizing events and activities, collecting and responding to feedback, and ensuring a welcoming atmosphere in common areas. The Community Manager also manages social media engagement, online reviews, and community-driven campaigns to strengthen the Hide-In brand. Collaboration with property staff and management to improve guest experience, coordinate local partnerships, and support marketing initiatives is an important part of this role.
Qualifications

• Candidates should possess strong community engagement and customer relationship skills, with experience in guest interaction, hospitality, or community-building roles.
• Candidates should possess skills in social media management and online community moderation, including creating posts, responding to comments, and managing reviews across platforms.
• Candidates should possess organizational and event coordination skills to plan and execute on-site activities, meet-ups, and local experiences for guests.
• Candidates should possess communication and interpersonal skills, including clear spoken and written English, active listening, and the ability to connect with diverse travelers.
• Candidates should possess basic digital and administrative skills, such as using office tools, maintaining reports, and collaborating with cross-functional teams.
• Relevant experience in hospitality, travel, tourism, or hostel/coliving environments is highly beneficial.
• Ability to work on-site in Udaipur in a hybrid setup, adapt to a dynamic environment, and occasionally work flexible hours, including weekends or evenings.
• A diploma or degree in hospitality management, tourism, communications, or a related field is preferred but not mandatory; equivalent practical experience is valued.