Community Manager (Sr. Executive Grade)

Job Description
Community Manager (Executive/Sr. Executive)

Brigade?s very own visitor and community management app, Belong, is designed to
improve the living experience for residents of residential communities.
BELONG is a smart and technology-forward solution that helps you manage gated
community security needs like entry and exit of visitors, household help, and online
delivery personnel. It uses technology-based solutions to provide an enriched
experience for gated societies. It is a one-stop solution app to make your security guard
more efficient- to make the community safer- to meet your daily requirements and to
manage accounts.
The app offers a range of features, including but not limited to, visitor management,
amenities booking, grievance ticketing and redressal, and maintenance payment.
Why Belong?
We know our customers best. Their needs, wants and desires are what we cater to. We
believe that technology can make life easier and more enjoyable, and we provide a high
quality, user-friendly app that meets the needs of our users. Whether you're a
homeowner, tenant, or visitor, we aim to provide you with a seamless and convenient
experience.
Belong being deployed and developed for Brigade properties knows what's best for their
customers. Features being customized only for Brigade properties cannot be catered to
by other apps.
Data privacy ? Third party apps have a high tendency of data breach (because of the
customer directory being maintained and information accessible to all) and customer
data leaking out. We want our customer data to be as confidential as possible,
Personal Information is masked for internal Belong team members. Customers cannot
view any data other than their own on the app.

Core Responsibilities?

As a Community Manager, you will be responsible for managing and maintaining
relationships with key clients and ensuring their satisfaction with our products and
services. You will serve as the primary point of contact for clients and will be
responsible for managing the entire client lifecycle, including onboarding, account
management, and renewal

.
? Be the first and last point of contact for your community
? Develop connections between customers
? Should be excellent in networking and should love networking.
? Act as a subject matter expert on our products and services, providing guidance
and support to clients

? Identify and pursue upselling and cross-selling opportunities to drive revenue
growth
? Work with internal teams to ensure timely and accurate delivery of products and
services
? Monitor client accounts to identify and address any issues or concerns in a
timely manner.

? Conduct regular meetings with clients to review performance, address any
issues, and identify opportunities for improvement

? Ensure that all client communication is professional, timely, and effective
? Assist with the onboarding process for new clients, including training and
onboarding support

? Develop and maintain strong relationships with clients through regular
communication and proactive account management

? Participate in sales and marketing activities to promote our products and
services to potential clients