Communications Specialist

This communications specialist role supports central operations for a global client from day-to-day comms to supporting urgent crisis comms. This role requires flexible working hours and will have rotational weekend on-call to support the 24/7 nature of the organization. This role is 100% remote from any location in India.

Responsibilities:

- Develop and execute internal communication strategies that inform, connect, and engage employees and generate meaningful conversations
- Manage and lead projects received by the Global Security team from cross-functional teams
- Build partnerships with internal stakeholders and corporate communication teams to develop internal communications in advance of organizational initiatives and announcements
- Assist the team across the full spectrum of communications, including executive / leadership communications, crisis communications, general awareness communications
- Work in a variety of communications platforms: social media, emails, video, wiki, digital signage, etc.
- Work closely with the Communications Manager to support communications and additional initiatives where needed

- Lead the initiative to audit the current knowledge base systems and provide strategic recommendations for changes and improvements
- Write concise documentation including but not limited to the following: knowledge base, Wiki, processes, best practices, communications, and presentations
- Advise various Global Security teams on communications strategies, content development, and audience needs
- Identify intersection points across multiple projects and teams to maximize efforts and consolidate communication to reduce communication noise
- Create internal forms to collect information and kick-off internal tracking process for new project requests.
- Write and simplify processes and procedures into understandable language, workflows, and instructions
- Participate in all aspects of documentation development from project planning through project release, including but not limited to: developing, writing, editing, and publishing
- Look for operational efficiencies while documenting content and communicate areas of improvement within process to SMEs and managers
- Work collaboratively with various teams and disciplines to develop documentation that satisfies its intended purpose, within schedule and budget limitations
- Understand and apply context towards different content types, tailor content to best fit audience, and apply critical thinking to ensure that content meets standards
- Maintain working knowledge of other industry-standard platforms

Qualifications:

- 3-5 years of experience as a Communications Specialist or Technical Writer
- Proficient in MS Suites to include Excel, Outlook, Word, and PowerPoint

- Editorial, copywriting, and/or analytics experience
- 2 years of experience with CAD, HTML, and wiki a plus
- Tableau experience a plus
- Direct project and process management experience
- Bachelor s degree in English, Journalism, Engineering, Computer Science, Technical Communications or related fields - Ability to quickly learn and master new technology
- Experience with document management and/or information architecture
- Direct project and process management experience; ability to accomplish assignments and responsibilities