Communication & Engagement Officer

About Quantanite

Quantanite is a pioneering force in customer experience (CX) solutions and digital services, blending cutting-edge AI automation with human intelligence. Headquartered in London and operating across four continents, our global team helps fast-growing brands scale smarter, work faster, and deliver better service.

At Quantanite, internal communication is not just about sharing updates—it is about creating connection, building trust, and ensuring our people feel informed, heard, and included. We are on a mission to build better together, driven by our core values of diversity, innovation, and exceptional service.

Position Overview

We are seeking a vibrant, people-centric, and creative Internal Communication & Engagement Officer to join our Mumbai team. Reporting into the Internal Communications Lead, you will craft and deliver compelling communications and employee engagement initiatives that resonate with our diverse global team.

You will translate business updates into engaging, accessible content, help build strong feedback loops, and foster a vibrant workplace culture across digital channels and onsite events.

Key Responsibilities

Internal Communications Strategy & Execution

• Develop and execute daily, weekly, and monthly internal communication plans aligned with company vision and operational priorities.
• Create and disseminate clear, impactful updates, newsletters, leadership announcements, voice notes, and video messages.
• Simplify complex business developments into engaging, people-centered communications for a broad workforce.
• Manage internal digital channels, including microsites, internal video channels, and communication boards.

Employee Engagement & Culture

• Plan, coordinate, and facilitate staff engagement events, cultural celebrations, and leadership workshops.
• Foster dialogue and connection across multi-site and cross-functional teams.
• Gather employee feedback, sentiment, and questions to continuously adapt and improve internal messaging.
• Support initiatives that promote inclusion, morale, and alignment with company values.

Content Creation & Visual Design

• Produce visually appealing digital artwork, graphics, and promotional materials for internal campaigns.
• Ensure all messaging and visuals maintain high standards of tone, brand alignment, and accuracy.
• Support communication efforts linked to learning, organizational change, and HR initiatives.

Stakeholder Collaboration

• Collaborate with global business leaders and functional heads to source accurate, timely information for staff.
• Work closely with HR and local operational teams to align messaging with employee needs.

What We're Looking For

Qualifications & Experience

• Education: Bachelor's degree in Communications, English, Journalism, Marketing, or a related field.
• Experience: Minimum 2 years of experience in an Internal Communications, Employee Engagement, or Corporate Communications role.
• Language Skills: Exceptional written and spoken English with strong presentation, storytelling, and email copywriting abilities.
• Digital & Visual Tech: Proficiency in digital communication tools, graphic design tools (e.g., Canva, Photoshop), and content creation platforms.

Key Competencies

• Global Nuance: Understanding of cultural and operational nuances suitable for a fast-paced, multi-site global organization.
• Interpersonal Savvy: Strong networking and relationship-building skills with the ability to connect with employees at all levels.
• Agility & Ownership: Ability to take initiative, manage competing priorities, and maintain high standards under light supervision.
• Work Arrangement: Ability to work in a hybrid setup (3 days onsite in Mumbai) with occasional flexibility to support shift-based teams when required.

Why Join Quantanite

• Impactful Role: Play a pivotal role in shaping employee experience, culture, and communication across an international business.
• Growth Environment: Be part of a globally recognized, fast-growing leader in BPO and CX innovation.
• Inclusive Culture: Work in a collaborative, people-first environment where your voice, ideas, and creative input are valued.
• Competitive Package: Competitive salary, health benefits, and flexible hybrid working arrangement.

Quantanite is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.