Commercial Operations Manager

Skill required: NA - Finance Strategy

Designation: Commercial Operations Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years


What would you do Job Title - Account Services ManagerThe Account Services Lead is a key member of the client account leadership team, serving as the primary point of contact for commercial matters and orchestrating collaboration among various Commercial Functions (CF) to achieve the accounts overall strategic and financial objectives.
What are we looking for Building on the core responsibilities of a Commercial Operations Lead, this role expands its focus to include comprehensive facilitation of account-wide commercial, contract, and financial processes in alignment with Market/MU/CG priorities.

Financial Analysis

Excel

Power-BI Roles and Responsibilities: - Support CALs in cross-functional review

Cross-functional reviews with CAL and CF (Corporate Functions) leadership to discuss areas like account commercial priorities / challenges (internal and client) and status; agree owners/timelines; cross-functional risks/issues

Support CALs in client prep

Work with the CAL and Commercial Team to smooth preparation for client discussions in relation to cross-functional commercial matters

Support Corporate Functions on accounts with PMO / facilitation

Fostering a strong connection across the Commercial Office team.

Mobilize Account Commercial Officecadence with initial focus to a) align CFM/RM/IS/SE/CM on roles, activities and how tasks are completed as a team; b) update on changes to practices; and c) agree how to work together when such changes impact collective operations. Mobilize key commercial processes in line with the contract and best practices.

Support account experience improvements and support Corporate Functions with cross-functional transformational change

Develop a cross-functional plan to improve account experience. Work with the CFs to collate, assess and facilitate communication of tools, process and policy changes to Account Teams in order to help adoption of new ways of working including Transformation updates if relevant to the account. Offline alignment and ad hoc calls to align on immediate changes or impacts to commercial practices.

PMO support to CAL and Corporate Functions on issue management

Coordinate and drive responses to ad hoc cross-functional client commercial issues as they arise e.g. data requests, 3rd party dependencies, delivery issues, implementation of savings requests, implementation of firm initiatives, other escalations, other matters arising as agreed between CAL and commercial office

Measure, track and improve account experience

Run feedback processes in line with overall IAS methods, collate feedback from account, drive cross functional improvements with the Corporate Functions.

Organize and facilitate upskilling account teamscommercial acumen through adoption and delivery of global / regional learning programs.
QualificationAny Graduation