Commercial & Logistics Manager

Role & responsibilities

Order and delivery management

• Agree a delivery plan (quantity, date, route, delivery point) with each customer.
• Maintain a daily dispatch schedule and keep customers updated until delivery.
• Release goods only against Sales department clearance; no cleared order waits without a planned dispatch date.
• Resolve delivery complaints (shortage, damage, delay) within 48 hours.
• Liaise with TRA, port authorities and border posts; ensure all fees are paid correctly and on time.

Transport and logistics

• Arrange trucks for all road dispatches factory to warehouses, warehouses to customers, and direct loading from Uvinza.
• For lake shipments, coordinate loading dates, quantities and documents with the customer's agents who organise the boats.
• Maintain an approved panel of transporters, with backups for each route.
• Negotiate freight rates, transit times and liability terms; review rates at least every six months.
• Check trucks for condition, insurance and documents before loading; pay freight only against proof of delivery.

Warehouse and stock control

• Plan stock transfers so each warehouse holds the right quantity and pack mix for upcoming orders.
• Enforce FIFO, safe stacking, security and protection from moisture and pests.
• Record all stock movements in TallyPrime the same day; run monthly stock counts and reconcile differences.

Reporting and compliance

• Manage the logistics budget and report freight cost per tonne by route every month.
• Give Sales current freight rates, landed costs and lead times for customer quotations.
• Submit a weekly dispatch report and a monthly logistics report.
• Ensure compliance with company SOPs, customs and mining regulations, and safety rules at loading points, warehouses and on the lake.

Preferred candidate profile

• Export knowledge: Hands-on experience with export documentation, customs clearance and cross-border shipments of bulk goods; background in mining or bulk commodities (salt, cement, sugar, fertilizer) preferred.
• Negotiation: Proven record of negotiating transport rates and managing transporters and clearing agents.
• Skills: Fluent English; French is an added advantage. Knowledge of international trade rules and certificates of origin (EAC, COMESA, SADC an advantage); strong negotiation and coordination; Excel and ERP (TallyPrime preferred).