Commercial Loan Servicing Specialist

In this role, you will:

• Provide servicing activities for low to moderately complex commercial products.
• Coordinate all aspects of resolving open customer service issues and interact with internal and external customers.
• Provide customer service, loan and regulatory diligence, and ensure compliance with all bank policies, procedures, and regulatory requirements.
• Evaluate and upload data into the systems of record.
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs.
• Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications.
• Serve as an escalation point in the resolution of client issues.
• Provide guidance and training to peers.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements.

Required Qualifications:

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Bachelor's degree in Commerce, Finance, Business Administration, or a related field.
• Basic understanding of commercial lending, loan servicing, banking operations, or financial services.
• Strong attention to detail with the ability to accurately review and process transaction-level information.
• Good written and verbal communication skills.
• Ability to follow established procedures, controls, and service-level requirements.
• Strong organizational and time-management skills, with the ability to manage multiple priorities.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Teams.
• Ability to identify discrepancies, escalate issues, and collaborate with internal business partners.
• Willingness to learn lending systems, operational processes, and regulatory requirements.
• Experience in commercial lending operations or loan servicing is preferred.

Job Expectations:

• Process commercial lending servicing requests accurately and within established SLAs.
• Review loan documentation and system information for completeness and accuracy.
• Perform activities such as payment processing, loan modifications, payoffs, disbursements, maintenance requests, and other servicing transactions, based on assigned responsibilities.
• Follow approved procedures, quality standards, risk controls, and escalation protocols.
• Maintain accurate records and update transactions in applicable lending and workflow systems.
• Identify missing information, processing exceptions, or discrepancies and coordinate with appropriate stakeholders for resolution.
• Meet productivity, quality, timeliness, and compliance expectations.
• Participate in process training, cross-training, team meetings, and continuous-improvement initiatives.
• Support operational reporting and provide timely updates on pending, aged, or escalated requests.
• Demonstrate accountability, professional conduct, and effective collaboration across onshore and offshore teams.
• Work in a hybrid environment and provide coverage aligned with business and operational requirements.