Commercial Loan Servicing Specialist
Wells Fargo · Bengaluru · onsite · Posted 21d ago
Undisclosed6–11 yrsfulltimeSourced from
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About this role
Job Summary
About this role: Wells Fargo is seeking a Commercial Loan Servicing Specialist
This is a live US role hence would be a non-rotational complete night shift from an India timings perspective ( 6.30 PM to 3.30 AM )
Responsibilities - Provide servicing activities for low to moderately complex commercial products
- Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
- Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
- Evaluate and upload data into the systems of record
- Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
- Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
- Serve as an escalation point in the resolution of client issues
- Provide guidance and training to peers
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements
- 6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, education
- End to end knowledge of commercial loans including servicing/Loan origination/Loan maintenance.
- Good working knowledge of Loan IQ application is a requisite
- Ability to independently lead projects establish good working rapport with Onshore managers support teams.
- Working knowledge of AI /Power Apps is a value add
Sourced from naukri
Skills
Customer ServiceCommercial LoansFinancial CrimesRisk IdentificationLoansLoan OriginationRegulatory ComplianceoperationsmaintenanceSalesLegalcomplianceCustomer RelationshipsLoan ServicingArtificial Intelligence
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
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Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
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Financial Services
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