Commercial Loan Servicing Representative
Wells Fargo · Bengaluru · onsite · Posted 70d ago
Undisclosed1–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
About this role: Wells Fargo is seeking a...
Responsibilities In this role, you will:
- Support internal and external customers with inquiries and complaints regarding loan servicing needs
- Monitor loan system and resolve customer issues, and process complex transactions online
- Perform moderately complex administrative, transactional, operational and customer support tasks
- Act as primary loan servicing contact that involve construction monitoring and disbursements
- Monitor collateral and preparing payoff letters, releasing collateral
- Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
- Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- 1+ year of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in Commercial Loan Servicing support, or equivalent demonstrated through one or a combination of the following: work experience, training, education
- Exposure to and/or experience in Syndication/Participation, trades, and foreign loan originations
- Knowledge of loan documentation; construction loan budget monitoring experience; and title work experience.
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Excellent verbal, written, and interpersonal communication skills
- Ability to effectively resolve problems and conflicts at the immediate and root-cause levels
- Ability to work effectively, as well as independently, in a team environment
- Ability to work in a fast-paced deadline driven environment
- Sound critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
- Good business communications skills and be recognized as someone who delivers extraordinary and superior customer service
Sourced from naukri
Skills
Customer ServiceCustomer SupportFinancial CrimesRisk IdentificationLoan DocumentationconstructionBudget MonitoringRegulatory ComplianceResearchCommunication SkillscomplianceCustomer RelationshipsLoan Servicing
About Wells Fargo
Wells Fargo
Financial Services
20k+
employees
1852
174 years old
Bengaluru/Bangalore, Karnataka
India
About
Wells Fargo works to create positive social impact in the communities it serves by supporting housing affordability, small business growth, financial health, and a low-carbon economy.
Industries
Financial Services
Employee ratings
8,681 reviews
3.6/ 5
Culture
3.5
Career growth
2.9
Work-life
3.8
Employees rate it well for
Work Life Balance1417Work Culture906Senior Management755Salary707Job Security510
Find them on