Commercial Lending Servicing Specialist

About this role: Wells Fargo is seeking a Commercial Lending Servicing Specialist

In this role, you will:

• Provide servicing activities for low to moderately complex commercial products
• Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
• Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
• Evaluate and upload data into the systems of record
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Provide guidance and training to peers
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements

• 6+ or more years of commercial loan servicing, syndicated loan operations, agency servicing, bilateral loan administration, trade settlement, or comparable experience demonstrated through work experience, training, military experience, or education.
• Demonstrated end-to-end experience administering complex commercial loan transactions.
• Experience reviewing and interpreting commercial credit agreements and related servicing documentation.
• Experience resolving complex loan, cash, payment, lender-position, documentation, reconciliation, or system exceptions.
• Experience with Agency, Member, syndicated, participation, or bilateral loan structures.
• Experience performing transaction quality reviews, control checks, or operational risk assessments.
• Experience providing technical guidance, work direction, training, or coaching to other servicing employees.
• Demonstrated ability to coordinate issue resolution across multiple business, operations, risk, or control teams.

• Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, education

• Exposure to syndicated loans, agency loans, bilateral loans, participations, trade settlements, or foreign loan originations.
• Basic understanding of commercial loan documentation and the loan lifecycle.
• Experience with Loan IQ or another commercial loan servicing platform.
• Experience working with service requests, work queues, transaction trackers, or workflow-management tools.
• Basic reconciliation, accounting, or cash-processing knowledge.
• Experience supporting loan modifications, account maintenance, funding, payments, or rebooking.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to research problems and distinguish between routine matters and issues requiring escalation.
• Ability to manage multiple priorities in a deadline-driven processing environment.
• Ability to work independently after receiving instructions and collaboratively within a team.

• Administer or provide technical oversight for complex Agency, Member, syndicated, bilateral, participation, and related commercial loan transactions.
• Review and interpret complex credit agreements, amendments, assignment documents, funding notices, fee provisions, servicing instructions, and related legal or operational documentation.
• Translate contractual servicing provisions into required operational actions, validations, system updates, payment activities, controls, and stakeholder communications.
• Lead the resolution of complex or escalated transaction inquiries involving documentation, funding, cash, lender positions, servicing calculations, trade settlements, collateral, or systems.
• Coordinate and reconcile loan advances, repayments, principal, interest, fees, receivables, payables, and lender or member-bank positions.
• Process or oversee letters of credit, assignments, loan trades, funding events, amendments, rollovers, repricing events, paydowns, and other complex servicing activities relevant to the assigned process.
• Review transaction inputs, calculations, supporting documentation, system entries, approvals, and financial movements.
• Perform or oversee risk-based quality-control reviews of complex transactions.
• Identify errors, breaks, control gaps, recurring defects, or unclear procedures and ensure appropriate correction, escalation, and documentation.
• Manage complex service requests within established service-level agreements and ensure required validation is completed before closure.
• Serve as a point of escalation for servicing employees, internal partners, customers, lenders, member banks, and other financial institutions.
• Determine the appropriate escalation path when documentation is ambiguous, instructions conflict, required approvals are missing, or a request falls outside established authority.
• Lead issue resolution requiring coordination among Deal Administration, Quality Control, Collateral, Sales, Legal, Risk, Control, Technology, Finance, and other Operations teams.
• Communicate the issue, financial or operational impact, required action, accountable party, target completion, and escalation status to relevant stakeholders.
• Provide day-to-day technical guidance, coaching, and mentoring to less-experienced servicing employees.
• Train team members on Agency and Member loan processes, servicing documentation, transaction controls, reconciliation requirements, and exception handling.
• Support workload prioritization during high-volume periods, complex transaction events, staffing gaps, or critical deadlines.
• Review procedures, job aids, training materials, and control documentation for operational accuracy and completeness.
• Lead or materially contribute to root-cause analysis, defect reduction, process improvement, control remediation, and operational change initiatives.
• Identify opportunities to reduce manual work, handoff failures, transaction delays, repeat inquiries, and operational risk.
• Support implementation of approved process changes and help assess employee readiness.
• Maintain complete and accurate transaction records, approvals, supporting documentation, correspondence, and audit evidence.
• Exercise independent judgment within established authority, policies, procedures, risk limits, and control requirements.
• Escalate material financial, customer, regulatory, compliance, or operational risks through the appropriate governance channels