DELHI · FULLTIME
Commercial Co - worker
IKEA
Delhi · onsite · Posted 6d ago
Sourced from
Undisclosed2–4 yrsfulltimeDelhi
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Section · 01
About this role
Job Summary
Requirements
Responsibilities
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
We are looking for a passionate and customer-focused Commercial Co-worker who thrives in a dynamic and fast-paced retail environment. You are motivated by delivering an excellent customer experience and have a keen interest in home furnishing. You are approachable, proactive, and confident in engaging with customers to understand their needs and provide tailored solutions.
Requirements
- You are approachable, proactive, and confident in engaging with customers to understand their needs and provide tailored solutions.
- You are motivated by delivering an excellent customer experience and have a keen interest in home furnishing.
- Strong knowledge of selling techniques and a deep understanding of customer behavior.
- A passion for active selling, with a results-driven and business-minded approach.
- Basic knowledge of home furnishing trends and IKEA's modular product range.
- The ability to work efficiently, organize tasks, and manage time effectively.
- A strong sense of teamwork, flexibility, and openness to change.
- The ability to work in a fast-paced and future-oriented environment.
- Digital proficiency and adaptability to work in an integrated online and offline sales environment.
Responsibilities
- Engage with customers, making them feel expected and welcome while understanding their needs.
- Demonstrate expertise in IKEA products, actively sharing knowledge of their features and benefits.
- Support and guide self-planning customers, ensuring a smooth and seamless experience.
- Conduct 1:1 planning appointments, communicate the benefits of solutions, and convert planning offers into orders.
- Offer relevant services, finalize purchases, and provide excellent after-sales support.
- Ensure efficient returns processing and coordinate with matrix stores when necessary.
- Maximize sales while maintaining profitability by promoting top-selling and priority products.
- Maintain product presentation, merchandising, and digital tools for an enhanced shopping experience.
- Uphold IKEA's values and sustainability commitments, differentiating IKEA from other retailers.
- Collaborate with the team to continuously improve customer service and the overall shopping experience.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceCustomer ExperienceFocusProduct PresentationRetail ManagementMerchandisingmanagementHome FurnishingCommercial SalesAfter Sales Support
Section · Company
About IKEA
IKEA
Retail
45k+
employees
1943
83 years old
Delft
Netherland
₹12.6L PA avg
Avg at IKEA
About
IKEA is a global retailer known for providing affordable and well-designed home products, committed to sustainable practices and supporting communities.
Industries
RetailFurniture & Furnishing
Employee ratings
10 reviews
4.0/ 5
Culture
2.7
Career growth
1.8
Work-life
3.3
Employees rate it well for
Work-Life Balance41Company Culture40
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