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    Job · 19512127

    IKEA logo

    Commercial Co - worker

    IKEA · Pune · onsite · Posted 24d ago

    Undisclosed1–4 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Job Summary
    You are passionate about creating a positive shopping experience for customers and thrive in a fast-paced retail environment.
    You have a strong customer focus, enjoy working as part of a team, and have excellent problem-solving skills.
    You are friendly, approachable, and always ready to assist customers with their needs.
    Your ability to remain calm under pressure and handle complaints with empathy makes you a great fit for this role.
    You have experience in customer service and a retail environment.
    You have strong interpersonal skills and the ability to build positive relationships with customers.
    You are able to manage multiple tasks efficiently in a fast-paced environment.
    You have strong problem-solving skills and excellent attention to detail.
    You are comfortable working independently as well as contributing effectively as part of a team.
    You are fluent in English, both written and spoken.
    You have a genuine passion for home furnishing and an understanding of customers everyday lives at home.


    Your responsibilities
    • Providing exceptional customer service: Be helpful, friendly, and solution-oriented when interacting with customers.
    • Handling complaints and inquiries: Listen actively to customers, resolve their concerns efficiently, and escalate issues when necessary.
    • Optimizing the shopping experience: Ensure your workspace is well-equipped, organized, and efficient at all times.
    • Processing payments: Handle transactions accurately and efficiently while ensuring a positive checkout experience.
    • Assisting with product assembly exchanges: Help customers with assembly concerns and exchange components when needed.
    • Supporting store goals: Understand and contribute to the store s commercial action plan to maximize sales and profitability.
    • Ensuring store safety compliance: Maintain a safe and secure shopping environment for customers and colleagues.
    • Promoting IKEA values: Uphold and reflect IKEA s values in all customer interactions.


    Together as a team
    At IKEA it s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We re a bunch of people who are truly passionate about people!


    Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    Sourced from naukri

    Skills

    Customer Serviceinterpersonal skillsFocusRetail ManagementAction planmanagementCustomer RelationshipHome FurnishingcomplianceComplaint Handling

    About IKEA

    IKEA logo

    IKEA

    Retail

    45k+

    employees

    1943

    83 years old

    Delft

    Netherland

    ₹12.6L PA avg

    Avg at IKEA

    About

    IKEA is a global retailer known for providing affordable and well-designed home products, committed to sustainable practices and supporting communities.

    Industries

    RetailFurniture & Furnishing

    Employee ratings

    10 reviews

    4.0/ 5

    Culture

    2.7

    Career growth

    1.8

    Work-life

    3.3

    Employees rate it well for

    Work-Life Balance41Company Culture40

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Commercial Co - worker · waiting for your command