Commercial Banking Portfolio Manager

About this role:

Wells Fargo is seeking a Commercial Banking Portfolio Manager

In this role, you will:

• Research complex credit investigations and diverse credit information for loans
• Identify opportunity for process improvements within scope of responsibilities or functional area
• Review and identify basic operational assignments that require research, evaluation, and selection of alternatives while exercising independent judgement to guide medium risk deliverables
• Present recommendations for resolving complex situations and exercise independent judgement while developing expertise in the function, policies, procedures, and compliance requirements
• Collaborate and consult with functional colleagues, internal partners, and stakeholders including internal as well as external customers

Required Qualifications:

• 2+ years of Commercial Banking Portfolio Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Postgraduate qualification in Finance, Banking, Economics, or Accounting, or equivalent (MBA, CA, CMA, or similar).
• 2+ years of commercial credit experience across diversified asset classes.
• Strong ability to interpret credit policies and procedures and translate them into clear, systemenabled execution guidance for business users.
• Demonstrated experience working with crossfunctional stakeholders to resolve issues related to credit workflows, data capture, and system navigation.
• Proven capability to synthesize information from multiple sources (policies, procedures, borrower data, system outputs) into clear, structured responses or templates.
• Strong stakeholder communication skills, with the ability to explain complex credit or system concepts clearly and concisely.
• The incumbent will work directly with Commercial Banking Market Coverage and Specialized Industries nCino end-users, answering their questions about how to accomplish credit tasks most efficiently within the system and in compliance with business process and credit policies
• Work with CB OPMT product team to identify end-user pain points and obstacles as well as provide ongoing feedback related to trends and workarounds, and suggest potential solutions
• Serve as part of the ongoing User Acceptance Testing (UAT) group that completes extensive system testing prior to each quarterly release
• Review line of business and product team nCino procedures and job aides prior to publication for accuracy, provide feedback regarding ease of use and understanding

Required AI Skills and Competencies:

• Understanding and Application of AI Tools: Ability to leverage AI platforms (e.g., Microsoft Copilot, GitHub Copilot, Tachyon, Agentspace) for routine tasks such as summarizing information, drafting content, and analyzing data, while maintaining human oversight.
• Critical Thinking: Ability to interpret AI outputs, validate insights, and make informed business decisions.
• Responsible AI Use: Awareness of ethical considerations, data privacy, and compliance when using AI solutions.
• Adaptability and Continuous Learning: Commitment to upskilling and staying current with emerging technologies.

Job Expectations

• Exposure to nCino (Salesforcebased) or similar commercial credit systems, including user enablement, process optimization, or system adoption.
• Prior involvement in User Acceptance Testing (UAT), system releases, or change management initiatives for credit or risk platforms.
• Strong business writing skills, especially related to credit documentation, procedures, job aids, or user guidance.
• Intermediate to advanced Excel proficiency, including data analysis and validation.
• Experience identifying process inefficiencies, workarounds, or user pain points, and partnering with stakeholders to recommend scalable, sustainable solutions.