Commercial Agent - New Delhi

Commercial Agent New Delhi - India

Peter Justesen | Diplomatic Duty-Free

Be the local face of Peter Justesen in India

Peter Justesen is looking for a commercially driven and customer-focused Commercial Agent in India to develop our business and strengthen our relationships with diplomatic customers in the market.

In this role, you will be the local face of Peter Justesen. You will build trusted, long-term relationships with embassies, consulates, diplomats and other eligible customers, identify new business opportunities and ensure that our customers experience a high level of service throughout their journey with us.

This is a hands-on commercial role for someone who enjoys developing a market, meeting customers and turning strong relationships into sustainable business.

Your role

Your primary responsibility will be to grow Peter Justesen's business in India while ensuring an excellent customer experience.

You will work closely with the Market Manager and our teams at headquarters in Copenhagen, including Customer Service, Marketing, Supply Chain and Shipping.

Your key responsibilities will include:

• Develop sales and grow turnover and profitability in the Indian market.
• Build and maintain strong relationships with embassies, consulates, diplomats and other relevant customers.
• Identify and approach potential new customers and customer segments.
• Plan and conduct regular customer meetings and follow up proactively on opportunities and customer needs.
• Represent Peter Justesen at relevant diplomatic events, including national days and social events.
• Act as a trusted local point of contact and ensure that customers receive responsive, professional and reliable service.
• Support customers throughout the ordering process and proactively follow up to ensure orders are confirmed, handled and delivered on time.
• Coordinate customer issues and after-sales matters with our headquarters in Copenhagen.
• Develop and execute local sales and marketing activities and ensure effective implementation of global campaigns.
• Promote Peter Justesen's online platform and help customers make use of our digital services.
• Monitor market developments and competitor activities and translate insights into commercial actions.
• Support forecasting, budgeting and sales planning for the market.
• Work closely with local logistics partners and our Supply Chain and Shipping teams to support reliable and efficient deliveries.

Customer First

At Peter Justesen, putting the customer first means more than providing good service.

We expect our Commercial Agent in India to understand our customers and their individual needs, be proactive in identifying opportunities and challenges, and take ownership of ensuring a smooth customer experience.

You will connect the customer with the relevant teams at Peter Justesen and help make it easy, reliable and attractive to do business with us.

Who are we looking for?

We are looking for someone with a strong commercial mindset who is equally motivated by building relationships and delivering excellent customer experiences.

You are likely to succeed in the role if you:

• Have a proven background in sales, business development or key account management.
• Have strong relationship-building skills and enjoy developing business through personal customer contact.
• Have an existing network within the diplomatic community in India, or relevant experience that enables you to build one quickly.
• Are proactive, structured and comfortable taking ownership of your market.
• Have a strong customer-service mindset and follow through on commitments.
• Understand how to balance sales growth, profitability and long-term customer relationships.
• Are comfortable working independently while collaborating closely with an international organisation.
• Are confident using digital sales and administrative tools.
• Communicate professionally in English.

Experience with premium international consumer products and/or the diplomatic, duty-free or international trade environment would be an advantage.

What success looks like

Success in this role is not measured by sales alone.

We expect you to develop the market by creating new customer relationships, growing business with existing customers and ensuring a consistently high level of customer service.

You will be expected to contribute to agreed commercial KPIs, including turnover, profitability, new customers, digital sales and service levels, while building a strong and sustainable position for Peter Justesen in India.

About Peter Justesen

Peter Justesen is an international supplier serving the diplomatic community around the world. From our headquarters in Copenhagen, we combine international product sourcing, logistics and customer service with local market knowledge and long-standing customer relationships.

Our ambition is simple: to make doing business with Peter Justesen easy, reliable and valuable for our customers.

For more information - please visit www.peterjustesen.com

Interested in becoming the local face of Peter Justesen in India?

We look forward to hearing from commercially minded candidates who know how to turn customer relationships into long-term business.