BENGALURU · FULLTIME
Command Centre Operator (Tech Support L1 & L2)
Sopra Steria
Bengaluru · onsite · Posted 55d ago
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Job Description
Must-Have
- 4+ year of Command Center or operations monitoring experience with graduation (engineering preferred)
- Strong analytical/problem-solving skills for L1/L2 support, with ITIL knowledge
- Crisis management capability with accurate event logging/reporting and clear communication under pressure
- Highly responsive, detail-oriented, organized, resilient, and flexible to work in shifts
- Ability to take ownership of tasks and perform effectively in fast-paced environments
Good-to-Have
- Hands-on experience with monitoring tools (Moogsoft, BPPM, Petrol, Splunk) and ITSM platforms (Remedy, ServiceNow)
- Experience in support projects and coordinating with technical teams/vendors
- Exposure to producing precise communications in urgent situations
- Adaptability to evolving technologies, customer-focused mindset, and situational awareness
- Continuous learning attitude (ITIL, cybersecurity, automation)
Total Experience Expected: 02-04 years Qualifications
Engg Graduate with 4+ years of experience
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Section · Company
About Sopra Steria
Sopra Steria
IT Services & Consulting
5.0k+
employees
1968
58 years old
Noida, Uttar Pradesh
India
₹12.9L PA avg
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