Comm-ex Executive

COMM-EX EXECUTIVE Commercial Excellence | Sales Force Effectiveness | CRM & Analytics ?? Gurgaon, India | ?? Commercial Excellence | ?? B.Pharma / B.Tech / MBA | Immediate joiner Role Overview Hiring for our client Johnson & Johnson , a Comm-ex Executive plays a pivotal role in driving Commercial Excellence within the organisation. This individual is responsible for ensuring Sales Force Effectiveness (SFE) and maximising the utility of the Salesforce (EyeForce) CRM platform — equipping sales teams with the tools, training, analytics, and operational support needed to consistently achieve their targets. This role offers a compelling mix of strategic oversight and hands-on operational management. It is ideal for candidates who are passionate about leveraging technology and data to drive measurable improvements in sales performance and commercial operations. Key Objectives: Enhance Salesforce (EyeForce) user adoption and overall platform effectiveness across the sales organisation Drive improvements in sales performance through data-driven insights and actionable analytics Provide structured training and ongoing support to sales and marketing teams on CRM functionalities Maintain data integrity, process discipline, and commercial reporting standards at all times Duties & Responsibilities CRM Management & Administration (EyeForce / Salesforce) Manage and maintain the CRM system (EyeForce) built on the Salesforce platform; lead the rollout of new modules as part of regional enhancement initiatives Ensure accurate and consistent data flow within EyeForce; manage system access by provisioning new joiners and revoking access upon employee exits Conduct quarterly EyeForce training sessions for the sales force and resolve ad-hoc field queries on a daily basis Sales Force Effectiveness (SFE) Create and maintain new SFE assets to support field team productivity and performance tracking Drive SFE report adoption and enhancements; generate actionable insights and conduct structured review discussions with ASMs and RMs to identify and close performance gaps Support funnel management — ensure a robust and up-to-date opportunity pipeline is maintained at all times for Veritas and Elita product lines Data Management & Analytics Streamline sales processes and systems through disciplined data management practices Ensure master data accuracy through proper documentation and approval workflows Lead quarterly market share analysis and competitive benchmarking exercises to assess market positioning Develop and maintain sales reports and dashboards that provide actionable insights to senior management and field leadership Cross-functional Collaboration & Business Support Work closely with Marketing, Finance, and Product teams to ensure alignment and operational support for sales initiatives Collaborate with business stakeholders to provide value-added analytical and operational support Support the broader Comm-ex team in streamlining and continuously improving commercial business operations Experience & Education Experience Minimum 5 years of experience in the Pharmaceutical or Medical Device industry Proven track record in data management, sales analytics, sales operations, or Salesforce/CRM administration Prior experience working with field sales teams and commercial excellence functions is strongly preferred Familiarity with sales methodologies, KPIs, and performance metrics in a pharma/medtech context Education B.Pharma, B.Tech, or MBA (or equivalent qualification) from a recognised institution Required Knowledge, Skills & Competencies Technical Skills Proficiency in Salesforce CRM and EyeForce modules Data analysis and reporting — Excel, Tableau or equivalent Dashboard creation and SFE reporting Market share analysis and competitive analytics CRM data governance and master data management Sales funnel tracking and pipeline management Behavioural & Functional Competencies Strong stakeholder management skills Excellent communication — written and verbal High attention to detail and data accuracy Ability to work cross-functionally in a matrixed organisation Problem-solving and analytical mindset Self-driven with the ability to manage multiple priorities Education: Bachelors Degree