Collector / Senior Collector - OTC

Handles day-to-day OTC (AR Collections) transactions, ensuring service delivery goals are met and providing first-level support for technical and functional issues.

• Ensuring direct communication with customers through phone calls and emails for collections and follow-ups.
• Ensuring periodic reconciliation is conducted with all internal and external credit customers on a monthly basis.
• Ensuring country-specific SOPs for BL/Cargo release procedures are in place and understood by the responsible teams.
• Ensuring AR control processes adhere to the organization's global standards and policies.
• Coordinating with internal and external stakeholders to meet local, global, and legal requirements.
• Coordinating the preparation of period-end reports and management reports.

• Minimum 1 - 2 years of experience in managing receivables customer follow up
• Work experience in Collections.
• Work in Night Shift (US Timing).
• Excellent verbal and written communication and inter personal skills.