Collections Specialist

Job Summary

Join Us as a Collections Specialist!

Are you skilled in driving timely collections, and building strong relationships with international customers ORBCOMM is looking for an experienced Collections Specialist to join our finance team. You ll help protect healthy cash flow by partnering with global clients, securing outstanding payments, and resolving disputes with professionalism and clarity.

This role is based in Hyderabad, India, in a hybrid work environment, with a night shift to support global customers. The schedule involves a hybrid arrangement with a minimum of four days onsite per week and the option to work remotely one day per week.

What You'll Do

• Manage end-to-end collections for assigned accounts by contacting international clients via phone and email
• Monitor overdue invoices, follow up on outstanding payments, and ensure timely collection
• Maintain accurate records of all communications and payment arrangements
• Collaborate with internal teams such as Sales, Finance, and Customer Support to resolve billing issues and disputes
• Analyze customer payment behaviour and recommend corrective actions when necessary
• Prepare regular reports on collection progress, aging, and risks
• Ensure adherence to company policies, SLA commitments, and compliance standards
• Build strong customer relationships through professional, clear, and proactive communication
• Support continuous process improvements to drive efficiency in AR and collections

Who You Are

You re a relationship-driven communicator with excellent follow-up skills and the ability to handle sensitive financial conversations with professionalism.

Qualifications

• A bachelor's degree in Finance, Accounting, Business, or related field
• 3-5 years of experience in collections (Required)
• Experience working with international clients across EMEA, AMER, and APAC regions (Required)
• Strong verbal and written communication skills in English (Required)
• Comfort with night shift work to support global customers (Required)
• Hands-on experience in Accounts Receivable (AR) processes
• Ability to negotiate, influence, and manage difficult conversations
• Strong attention to detail and organizational skills
• Good understanding of billing, invoicing, and collection tools
• Proficiency in Microsoft Office Suite and financial systems
• A collaborative mindset, ownership mentality, and resilience under pressure
• Leverage AI-enabled tools and automation to support daily tasks and productivity
• Commitment to continuous learning in digital and AI literacy

Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.