Collections Representative

Walk-In Drive at TCS Kolkata hiring for OTC Collections Associate!

Role/Skill Name: Process Associate / Senior Process Associate

Skill: Accounts Receivable (OTC - Collections)

Work Location: TCS Ecospace Kolkata

Experience Range: 1 to 5 years of total experience

Shift: Australia Shift (Multiple Start Times between: 3 AM IST to 3 PM IST)

Qualifications: BCom / BBA / Full Time Non-Technical Graduation

Interview Date: 19th Sep 2026, Saturday

Entry Time: 10:00 AM to 12:30 PM

Interview Location: Tata Consultancy Services Ltd, Ecospace Business Park in Action Area II, Newtown, Rajarhat, Kolkata - 700156, West Bengal

Things to carry for interview:

• Candidates must carry a copy of their updated resume

• It is mandatory to submit a valid copy of TCS application form during the drive

• Please carry 2 Photocopies of original Aadhar or PAN card

• Candidates must carry a passport size photo

Education:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)

• Non-technical full-time graduation

• Must have completed 15 years of regular education

Must Have Skills:

• Proven experience as a Collection Specialist or similar role

• Active Listening & Customer Handling

• International Voice experience

• Good communication skills and email etiquettes (written and verbal)

• Knowledge of billing procedures and collection techniques

• Comfortable working with targets

• Working Knowledge of MS Office

Good To Have Skills:

• CRM Tools

• Case Management Experience

• Quality & Compliance Awareness

• Multi-tasking & Time Management

• Ageing analysis of debt

• Problem-solving skills

Key Responsibilities:

The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Collections Supervisor.

• Monitoring accounts to identify overdue payments

• Finding and contacting debtors to arrange debt payoffs

• Keeping accurate records and reporting on collection activity

• Making outbound collection calls in a professional manner while keeping and improving customer relations.

• Resolve billing and customer credit issues: Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.

• Investigate historical data for each debt or bill. Find and contact clients to ask about their overdue payments

• Take actions to encourage timely debt payments. Process payments and refunds

Skills Required (General):

• Proven experience as a Collection Specialist or similar role

• Knowledge of billing procedures and collection techniques (e.g. skip tracing)

• Familiarity with laws related to debt collection in Australia

• Working knowledge of MS Office and databases

• Comfortable working with targets

• Skilled in negotiation

• Problem-solving skills

• Good communication skills and email etiquettes (written and oral)

• Good accounting knowledge

• Independent learner

• Patience and ability to manage stress

• Should have prior work experience in Accounts or BPS F&A domain

• Should be a team player and actively develop and maintain strong working relationship with colleagues both at an interpersonal level and across all business processes

Skills Required (Technical):

• Working Knowledge of MS Office

• Working Knowledge of MS Excel

• Ageing analysis of debt