Collections Product Manager

We are hiring a Collections Product Manager who can blend domain knowledge, product thinking, and business analysis. The ideal candidate will have hands-on experience in collections strategy or collections product roles at a Bank/NBFC, with strong exposure to how technology and operations intersect in retail collections. In this role, you will not only own the product roadmap but also drive client conversations, gather and analyse requirements, and prepare BRDs/FSDs to translate business needs into detailed product specifications.

The candidate will have responsibilities across the following functions:

Product Ownership:

• Own the roadmap for collections modules.
• Drive development and releases in partnership with design, tech, and analytics teams.

Client Engagement and Business Analysis:

• Act as the primary product interface for clients to gather requirements, validate use cases, and align solutions to business goals.
• Conduct product discovery sessions, working closely with client strategy, operations, and risk teams.
• Prepare BRDs (Business Requirement Documents) and FSDs (Functional Specification Documents) for internal and external alignment.

Private and Confidential:

• Ensure that platform customisations and configurations are well-documented and traceable. Collections Domain Expertise.
• Apply in-depth knowledge of: Retail lending products (e. g., personal loans, home loans, gold, consumer durables, two-wheeler, etc. ), Collections buckets (soft/hard), settlements, restructures, write-offs. Performance benchmarking and borrower segmentation strategies.
• Guide the team with practical insights into on-ground collection challenges and processes.

Execution and Continuous Improvement:

• Translate business requirements into sprint-ready user stories and acceptance criteria.
• Own the QA sign-off from a business logic perspective.
• Track adoption, usage metrics, and customer feedback to continuously enhance the product.

Requirements:

• 7-8 years of experience in: Collections strategy or operations at a lending institution (Bank/NBFC) or Product/BA roles in a collections or lending tech company.
• Prior experience interfacing with clients, gathering requirements, and preparing BRDs/FSDs.
• Strong knowledge of the collections lifecycle, including allocation logic, agency management, and resolution tactics.
• Ability to work cross-functionally across tech, data, operations, and client teams.
• Excellent documentation and communication skills verbal, written, and presentation.
• Comfortable with tools like Excel, SQL (basic), JIRA, Figma/Miro, or equivalent.

Preferred (Good to Have):

• Experience in SaaS product companies catering to BFSI clients.
• Exposure to rules engines, automated workflows, or performance dashboards.
• Understanding of compliance and audit workflows in collections.