Collections Process Associate

Job Summary

• The Process Associate - Collections role is responsible for supporting one or several processes, including, but not limited to processing Docuware mail, working exception reports, contacting customers, performing audits, conducting research and customer-impacting back office activities for Regulatory and Procedural compliance and/or optimal customer experience.
• The role is responsible for executing the assigned support processes in a timely and accurate manner in adherence to documented procedural and compliance requirements. The incumbent is required to meet established performance standards and maintain operational acumen for the assigned processes.

Essential Job Functions (specifics vary based on process)

• Process Management: Achieves expected scores on key performance metrics such as volume, accuracy, productivity, TAT, etc. in processing of assigned support process as per defined performance standards for each process. Proven ability to accurately follow published procedures and execute on processes as per established criteria. Identify/resolve escalated issues around procedural cases/inquiries, as needed. Applies knowledge of Microsoft Office tools such as Word, Excel, PowerPoint, and Teams to execute daily work.
• Compliance: Ensures compliance with relevant company and regulatory guidelines. Quickly learns applicable policies, processes, and operations to execute on the assigned process. Take efforts to gain and maintain knowledge of Regulatory requirements and Procedural guidelines to maintain applicable industry, business, and operational acumen.

Reports to: Team Lead

Working Conditions/ Physical Requirements: Normal office environment, no travel required.

Direct Reports: None

Minimum Qualifications:

• Bachelor s degree in humanities, arts, science, commerce or equivalent education
• 0-2 years work experience in a fast paced, process-driven environment and ability to meet target productivity and quality goals

Other Duties

• This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job.
• Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.