collections officer

Roles and Responsibilities :

• Manage a portfolio of non-performing assets (0 to NPAs) to ensure timely recovery of outstanding amounts.
• Identify potential risks and develop strategies to mitigate them, ensuring minimal losses for the bank.
• Collaborate with internal teams to resolve customer queries and disputes related to NPAs.
• Analyze market trends and competitor activity to stay ahead in the competitive landscape.

Job Requirements :

• 2-4 years of experience in collections or NPA management in BFSI industry.
• Strong understanding of debt recovery processes, laws, and regulations.
• Excellent communication skills with ability to negotiate effectively with customers.
• Proficiency in using technology-based tools for efficient asset tracking and reporting.