Collections Officer

Job Summary

As an AR Collections Officer, you will be responsible for managing overdue receivables, ensuring timely follow-ups with clients and internal stakeholders to drive resolution and improve cash flow. This role requires you to have excellent communications skills as well as attention to detail.

Responsibilities

• Manage a portfolio of customer accounts and follow up on overdue invoices to ensure timely cash collections
• Deal with customers internal stakeholders diligently, courteously, and professionally while collecting payments
• Monitor and collect accounts receivable for assigned portfolio by contacting customers via email, both inbound and outbound
• Update collection systems with Non-Payment Reason Codes, Invoice status relevant comments
• Initiate strategies for collection processes and procedures
• Respond to customer inquiries
• Collaborate with accounts receivables staff, internal Operations and Sales regarding collection of payments
• Provide accurate forecasting of collection promises and broken promises to the manager
• Retain customer loyalty while initiating processes for collection of payments
• Maintain and update record of customers from whom collections are made

Requirements

• Strong Stakeholder management and coordination skills.
• Previous experience working as a Collections Officer.
• Good written and verbal communication skills.
• Knowledge of accounting and accounting procedures.
• Knowledge of S4HANA Cloud is a plus.
• Bachelor s degree in Accounting, Business Management, or a similar field

Alter Domus Privacy notice can be reviewed via Alter Domus webpage.