{"@context":"https://schema.org","@type":"JobPosting","title":"Collections Manager","description":"

Role & responsibilities

Manage day-to-day collection activities and ensure monthly collection targets are achieved.
Lead, guide, and motivate the collection team.
Monitor overdue accounts and ensure timely follow-up with customers.
Prepare collection plans to reduce delinquency and improve recovery.
Coordinate with branch teams to resolve customer issues related to collections.
Track team performance and provide regular feedback.
Ensure all collection activities are carried out as per company policies and regulatory guidelines.
Prepare and submit daily, weekly, and monthly collection reports.
Handle escalated customer cases professionally.

Preferred candidate profile

Experience in NBFC, Microfinance, Banking, or Financial Services.
Proven track record of achieving collection and recovery targets.
Experience in managing large collection teams.
Strong knowledge of bucket-wise collections (Current, 30+, 60+, 90+, etc.).
Hands-on experience in field collections and recovery operations.
Good understanding of delinquency management and portfolio control.
Ability to motivate and drive team performance.
Strong negotiation and conflict resolution skills.
Good knowledge of Excel, MIS reporting, and performance dashboards.

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