Collections Manager

Role & responsibilities

Collection manager

Key Responsibilities:

• Ensure operational execution of Collection & Retention strategy to reduce churn and Bad debt
• Effective Management of ARCs to ensure superior customer experience for pre& post customer
• Drive Complaint reduction and increase FTR at ARCs/ASCs/AEOs
• Drive High Value Service Experience to increase customer retention and Revenue from these segments
• Drive Rural Service Experience through ASC expansion and ASC engagement & training.
• Drive Compliance Management through continuous education at Distributors/Retailers on document adherence, Quality of APEF & reduction of multiple APEF
• Regular review and monitoring of channel partners & agencies to ensure higher performance and productivity
• Ensure self-care awareness, Vas revenue up sale, GPRs & data service solution at touch points

Requirements:

• Strong Analytical skills
• Very high Excel and financial modeling skills
• High process orientation
• Good communication skills
• Result - Orientation
• High negotiation skills