Collections Manager

Roles and Responsibilities :

• Manage a team responsible for collecting outstanding debts from customers.
• Develop and implement effective collection strategies to minimize delinquencies and improve cash flow.
• Analyze financial data to identify trends, risks, and opportunities for growth in the mortgage loan portfolio.
• Collaborate with internal stakeholders to resolve customer complaints and ensure timely resolution of issues.

Job Requirements :

• 1-20 years of experience in collections management or related field (housing finance/housing loan).
• Strong knowledge of mortgage loans, including underwriting guidelines and regulatory requirements.
• Proven track record of successfully managing teams to achieve high levels of performance while maintaining excellent customer relationships.