Collections Manager

Role & responsibilities

• Visit customers with overdue home loan accounts to recover payments and manage assigned cases based on risk severity.
• Negotiate repayment plans or settlements within policy guidelines and ensure adherence to collection targets and timelines.
• Educate customers on loan terms, payment obligations, and consequences of default while addressing grievances professionally.
• Conduct field visits to borrower premises, guarantors, or property sites; trace skip cases and update records.
• Maintain accurate reports of visits, commitments, and collections, and submit timely updates to the reporting manager.
• Coordinate with legal teams for notices, SARFAESI actions, possession, or repossession activities as required.
• Ensure compliance with company policies, RBI Fair Practices Code, and ethical collection practices.

Preferred candidate profile

• Strong negotiation and persuasion skills.
• Good interpersonal and communication skills (local language proficiency preferred).
• Ability to work independently with minimal supervision.
• Problem-solving attitude and resilience under pressure.