Collections Manager

Designation: Manager - Collections

Location: Andheri East, Mumbai

Shift Timing: 2:00 PM TO 10:00 PM

Industry: Logistics, Freight Forwarding

Rols & Responsibilities:

Monitor and manage customer credit limits, ensuring strict adherence to internal credit control policies and defined escalation protocols.

Conduct daily customer calls and send follow-up emails for overdue receivables in line with the defined SOP, including weekly reminders through assigned ERP.

Ensuring accuracy and timely resolution of discrepancies.

Ensure timely and accurate posting of bank receipts in ERP through appropriate upload mechanisms, maintaining proper documentation Ensuring compliance with legal and regulatory requirements, and company policies.

Reconcile and take necessary actions on overpayments and on-account receipts, ensuring correct accounting treatment and timely adjustment against outstanding invoices.

Cold calling and payment reminder emails to clients.

Send regular balance confirmations to customers and track responses, ensuring proper documentation for audit and financial reporting purposes in line with audit requirements.

Collaborating with internal teams, such as sales, customer service, operations and finance, to address customer concerns, resolve disputes, and improve the overall collections process.

Monitoring and following up on accounts, ensuring timely payment and escalating collection efforts when necessary.

Required Skill:

Ability to handle USA clients / international customers professionally through email and calls.

Ability to analyze customer aging, identify high-risk accounts and prioritize collections

Experience in preparing collection MIS, aging reports, DSO reports and management dashboards

Strong follow-up, coordination and stakeholder management skills

Strong attention to detail, ownership and ability to meet collection targets / KPIs

Excellent English communication skills Written & Verbal

Qualification: B.Com / BMS Finance / Accounting

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