Collections Manager

Job Title: Manager Collections

Location: Bengaluru | Reports to: Finance Controller

Role Overview

The Collections Head will lead the company’s receivables and collections function, ensuring

timely cash recovery, accurate billing alignment, and strong credit governance. The role

requires operational discipline, customer-facing communication, and collaboration across

sales, finance, and operations.

Key Responsibilities

• Own end-to-end collections across enterprise and mid-market customers.

• Drive timely follow-ups, dispute resolution, and payment closures.

• Improve DSO, ageing, and overall cash conversion.

• Align closely with billing, sales, and operations to eliminate discrepancies.

• Establish credit policies and monitor overdue accounts with clear escalation paths.

• Lead the collections team and build customer-centric processes.

• Provide dashboards and forecasts to leadership.

Requirements

• 5-6 years in collections/AR; experience in SaaS, fleet, or B2B services preferred.

• Strong negotiation and customer management skills.

• Solid understanding of credit control, contracts, and billing processes.

• Experience with tally, Zoho, CRM tools and data-driven reporting.