Collections Manager

Key Responsibilities:

Execute recovery strategies in the assigned area to meet monthly targets.

Visit delinquent customers in the field and negotiate repayment or settlement.

Coordinate and monitor agency performance; provide on-ground support.

Ensure all field recovery activities follow company policy and regulatory norms.

Regularly update the ACM on recovery progress, challenges, and key cases.

Key Skills:

Strong field recovery and negotiation skills

Good communication and conflict-handling ability

Good understanding of loan and collection processes

Familiar with local geography and customer behaviour

Qualifications:

Graduate in any stream

3–6 years of experience in collections, preferably in field roles

Two-wheeler and willingness to travel extensively within the area