Collections Manager

Job Summary

We are looking for an experienced and target-oriented Collection Manager to manage collection activities for our Unsecured Personal Loan portfolio. The candidate will be responsible for achieving collection targets, managing collection teams/agencies, reducing delinquency, and ensuring timely recovery of outstanding dues.

Key Responsibilities

• Manage and monitor the collection process for the Unsecured Personal Loan portfolio.
• Lead and supervise the collection team to achieve monthly collection and recovery targets.
• Allocate delinquent accounts and monitor field/tele-calling collection activities.
• Track DPD, delinquency, roll-forward and recovery performance.
• Conduct regular performance reviews and provide guidance to collection executives.
• Coordinate with collection agencies and internal teams for effective recovery.
• Monitor daily collection reports, MIS and productivity dashboards.
• Identify high-risk and overdue accounts and develop appropriate recovery strategies.
• Ensure adherence to company policies, RBI guidelines and collection processes.
• Handle escalated customer cases and resolve collection-related issues professionally.
• Conduct regular team meetings and performance reviews.
• Take corrective action to improve collection efficiency and reduce portfolio delinquency.
• Ensure proper documentation and timely updating of collection systems/MIS.

Required Skills

• Strong team handling and leadership skills.
• Good communication and negotiation skills.
• Target-oriented and result-driven approach.
• Knowledge of personal loan collections and delinquency management.
• Strong analytical and problem-solving skills.
• Good knowledge of MS Excel and collection MIS.
• Ability to manage collection agencies/DSAs.
• Willingness to work in a target-driven environment.

Eligibility

• Qualification: Any Regular Degree
• Experience: 3+ years in Collections, preferably in Personal Loans / Unsecured Loans / NBFC / Banking
• CTC: Up to 5 LPA, depending on experience and interview performance.
• Notice Period: Immediate joiners / candidates with short notice period preferred.

Key Performance Indicators (KPIs)

• Collection Efficiency
• Monthly Recovery Target Achievement
• DPD/Delinquency Control
• Roll-Forward Reduction
• Team Productivity
• Agency Performance
• Portfolio Quality