Collections Field Executive - TW 3W - Tezpur

Role & responsibilities

Collection Field Executive TW/3W

Department: Collections
Business: Two-Wheeler & Three-Wheeler Finance
Experience: 1+ year in field collection/recovery preferred
Location: Tezpur

Key Responsibilities

• Conduct field visits to customers for collection of overdue loan payments.
• Follow up with customers through regular calls and personal visits regarding outstanding dues.
• Ensure timely collection of EMI/overdue amounts as per company policies.
• Handle assigned collection bucket and achieve monthly collection targets.
• Maintain regular follow-up with delinquent customers and identify reasons for payment delays.
• Negotiate with customers for payment commitments and ensure promised payments are received.
• Update collection status, customer interactions, and payment commitments in the system.
• Coordinate with the Branch/Collection Manager regarding difficult or high-risk accounts.
• Ensure proper documentation and adherence to company collection processes and compliance guidelines.
• Build professional relationships with customers while handling collection-related concerns.
• Identify potential risks and escalate cases requiring further action.

Preferred candidate profile

• Minimum 1 year of experience in field collection/recovery preferred.
• Experience in Two-Wheeler/Three-Wheeler finance collections will be an advantage.
• Good communication and interpersonal skills.
• Strong negotiation and convincing abilities.
• Willingness to travel extensively within the assigned area.
• Basic knowledge of smartphones and collection applications.
• Ability to work under targets and handle field responsibilities independently.
• Valid two-wheeler driving licence is preferred/required as per company policy.