Collections Clerk

Job Profile Summary

Supports standard and selected non-routine accounting activities to maintain accurate financial records, timely processing, audit-ready documentation, and compliance with accounting policies and procedures. Coordinates personal work priorities, task sequencing, and stakeholder handoffs to meet service-level, quality, and schedule expectations across assigned activities. Monitors documentation, balances, and transaction details to identify discrepancies, resolve routine issues within guidelines, and escalate exceptions with clear support. Drives consistency and efficiency by applying standard systems, maintaining organized records, and contributing to approved updates to templates, job aids, and local procedures.

Job Description

This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment. Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team members role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.

Supports standard and selected non-routine accounting tasks, including reconciliations, transaction support, record maintenance, and close-related activities, in accordance with established procedures and deadlines.

Coordinates a personal work queue by prioritizing, resequencing, and completing assignments to meet daily service-level, quality, and throughput targets with minimal supervision.

Monitors accounting data, supporting documentation, and system outputs to identify discrepancies, validate totals, and maintain accurate and audit-ready records.

Conducts routine follow-up with internal partners and approved external contacts to obtain missing information, clarify documentation requirements, and support accurate handoffs.

Ensures compliance with accounting policies, documentation standards, internal controls, and established escalation procedures across assigned work.

Coordinates resolution of routine to moderately complex issues by applying defined procedures, documenting actions taken, and routing unresolved matters with supporting evidence.

Drives incremental improvements to job aids, templates, and local work practices that improve accuracy, consistency, and processing efficiency within the team s scope.

Additional Job Description

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in accounting, accounts payable, accounts receivable, general ledger support, reconciliations, close support, or a related field required.
• Certification in bookkeeping, accounts payable, accounts receivable, or accounting support preferred.

Full time

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