Collection Team Leader

Role & responsibilities

• Manage and motivate the entire team responsible for debt collection.
• Coordinate with UBI CMCC officials to get the list of defaulters and form strategy to approach these defaulters and work on the same.
• Ensure that the overall performance of the entire team is as per the agreed terms with Bank CMCC seniors
• Ensure that the Collection team meet the performance targets as per the agreement between UBI and UBISL.
• Oversee the entire collections process from initial stages to final recovery, ensuring timely resolution of issues.
• Provide guidance and support to team members to improve their performance and productivity.
• Prepare regular reports on collection activities, performance, and risks.
• Co-ordinating with bank team for allocation of cases.
• Reviewing the performances of the team and ensuring that the target is being achieved within TAT.

Job Specific Skills

• Strong understanding of collections process & has handled as delinquency buckets.
• Excellent communication skills for effective interaction with customers at all levels & Senior Officials.
• DRA Certified - Mandatory

Education Qualification

• Minimum HSC (12th pass); Graduation preferred.

Minimum Experience

3+ years ( Team Handling 1 years atleast)