{"@context":"https://schema.org","@type":"JobPosting","title":"Collection Specialist","description":"

Roles and Responsibilities

Collections

Work closely together with the different departments within the order to cash cycle, along with customers to ensure accounts are accurate and up to date
Manage collection activities such as sending follow-up email inquiries and phone calls regarding outstanding customer account balances
Keep detailed records of correspondence with customers on overdue items to ensure evidence of actions taken is always available
Investigate and resolve internal and external customer inquiries related to invoice status and issues
Provide customers with statements, invoices, and assistance as needed to facilitate payments
Notify sales team of delinquent accounts and any actions being taken
Timely escalate accounts for assistance when issues are identified or where appropriate

Cash Receipts

Review daily bank activity and apply cash receipts to customer invoices
Review and reconcile customer overpays, short pays and discrepancies
Follow up with customers to obtain sufficient remittance advices to accurately post cash received

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