Collection Specialist

Job description

• Role : Collection Specialist
• Location : Kalyan
• Experience : 3+ years experience in Collection Process
• Work Mode : Hybrid ( 3 days work From Office)
• Shift : 5 :30 PM IST 2:30 AM IST

What We Offer:

• Competitive compensation Package aligned with market standards
• Annual Incentive Pay to reward outstanding performance
• Two-way transport facility for convenient commuting
• Onsite canteen offering healthy and subsidized meal options
• Flexible PTO / Annual Leave program for work-life balance
• LinkedIn Learning Premium Access to support your growth
• Comprehensive Health & Accidental Insurance coverage

Job Summary:

The Collections Analyst US Region will be responsible for managing and improving the cash collection process for customers across the United States.

The role requires a strong analytical mindset, deep expertise in Excel (including VBA/Macros), and the ability to partner with sales, finance, and operations teams to optimize working capital and minimize overdue receivables.

Key Responsibilities:

1. Collections Management

• Manage end-to-end collection activities for assigned US customers.
• Ensure timely follow-up on overdue accounts and coordinate payment commitments.
• Maintain detailed collection notes and action plans in SAP.
• Review aging reports weekly to track overdue trends and escalate high-risk accounts.
• Work closely with Sales and Customer Service teams to resolve billing, pricing, or delivery disputes affecting payment.

2. Reporting & Analysis

• Prepare daily, weekly, and monthly collection dashboards by region, customer, and aging bucket.
• Analyze DSO trends, unapplied cash, and overdue movements to identify root causes.
• Develop and maintain Excel-based automation tools and reports using advanced formulas, pivot tables, and VBA macros.
• Create collection performance trackers, customer-level risk summaries, and management scorecards.

3. Process Improvement

• Identify opportunities to automate manual collection reports and streamline data flow using macros.
• Support process standardization and automation initiatives across the US region.
• Collaborate with IT and finance transformation teams for data validation and process mapping.

Qualifications

• Bachelor graduate and/or certificate of completion of job-related courses. Commerce/Finance preferred).
• 3+ of related experience, preferred in SSC/GBS/BPO environment.
• Experience with US Collection
• English written and verbal communication including ability to interact with all levels throughout the organization.
• SAP experience is mandatory.