Collection Specialist

Job Description

Role: Insurance Collections Specialist
Designation: Assistant Manager / Deputy Manager
Experience: 1 year +
Work Location: Goregaon (East), Mumbai
Education: Graduate

Responsibilities

- Meet targets on Revival business, productivity and quality

- Make Outbound call to customers to revive the existing insurance policy by connecting with the customer to pay the outstanding premium

- Provide complete and correct information on the product purchased by the customer, if asked by the customer
- Ensure customer delight and consistent service experience, including successful receipt of customer premium payment

- Adherence to Information security guidelines & quality process norms

Desired profile

• Maintain a professional behavior with the customer throughout the Revival calling process
• Good communication skills
• Experience in collection for any financial product

Good convincing skills