Collection Specialist

We are looking for a proactive Collection Specialist to manage customer collections, follow up on outstanding payments, resolve payment-related queries, and ensure timely recovery of receivables.

Key Responsibilities

• Manage assigned customer accounts and ensure timely payment collection.
• Follow up with customers through calls, emails, and other communication channels.
• Monitor outstanding invoices and ageing reports.
• Achieve monthly collection and recovery targets.
• Identify overdue and high-risk accounts and escalate them appropriately.
• Coordinate with Finance, Sales, and Operations teams to resolve payment issues.
• Maintain accurate records of customer interactions and payment commitments.
• Reconcile customer accounts and follow up on payment discrepancies.
• Prepare daily/weekly collection reports and update MIS.
• Ensure timely closure of payment disputes and pending cases.
• Maintain professional relationships with customers while ensuring effective recovery.

Requirements

• Graduate in Commerce, Finance, Business Administration, or a related field.
• 25 years of experience in collections/accounts receivable.
• Strong communication and negotiation skills.
• Target-oriented with good follow-up skills.
• Good knowledge of MS Excel and MIS reporting.
• Experience with CRM/ERP systems is preferred.
• Prior experience in EdTech, BFSI, or subscription-based businesses will be an advantage.