Collection Specialist

As a Collection Specialist, you will be responsible for:
Reviewing assigned customer portfolios to identify delinquent accounts and initiate appropriate collection activity.
Minimizing Unapplied Cash & Credit Memos through effective communication with customers.
Collaborating cross-functionally on the resolution of various issues, following SLA agreements ensuring a high-level quality service is delivered.
Documenting all collection efforts in Salesforce and meeting accounts receivable aging targets for the assigned portfolio.

Qualifications

Required Education and Experience
Applicants must meet the following experience requirements:
Relevant experience

Required Skills:

Have a Bachelor's degree and a minimum of 2 yrs relevant experience in a similar customer-facing role
Be a team player, able to collaborate, prioritise, and solve problems in a fast-changing environment.
Possess excellent knowledge of accounting principles.
Have prior experience using Microsoft Excel, Salesforce, and Oracle.
* Highly Organized
* Ability to thrive in a fast-paced environment
* Ability to make decisions using sound judgement