Collection Specialist

The Opportunity:

We, at Flywire, are seeking a Collections Specialist in India

Collections Specialist roles are not your typical Accounts Receivable positions. As a key member of the Finance Operations team, you play an essential role in ensuring the accuracy of customer accounts while delivering a seamless experience through timely follow-ups, effective issue resolution, and strong collaboration across teams.

As part of this role, you will work closely with Finance, Customer Success, Sales, and other internal stakeholders in a fast-paced environment where accuracy, adaptability, and continuous improvement are essential. Strong analytical skills, attention to detail, resilience, and excellent written and verbal communication are key, as your day-to-day responsibilities involve managing customer accounts, resolving payment-related queries, and maintaining compliance with internal controls and governance standards.

You will be primarily responsible for maintaining the master customer database, ensuring account information is accurate, complete, and compliant with governance requirements. In addition, you will support account reconciliations by investigating credit memos, journal entries, and payment records to ensure the integrity of financial data. You will generate reports to support Accounts Receivable aging, reconciliation activities, and month-end and quarter-end close processes.

You will

• Maintain the master database of customer details, updating when necessary and in compliance with strict governance standards

• Support account reconciliations, investigating credit memos, journal entries, and payment records

• Generate reports to support AR Aging and account reconciliations

• Conduct daily follow-up with previously unresolved requests by email, Slack, and/or ZenDesk

• Analyze customer data, identifying common issues, and reporting them, ideally with proposed solutions

• Perform month-end and quarter-end activities

• Support SOX reporting requirements Qualifications