Collection Officer

Role & responsibilities

• Responsible for meeting target collections and recoveries
• Ensuring all allocated customers are met, contacted wherever field collection is required or/and for customers who are delinquent or/and for customers directed by the ACM , etc
• Ensuring follow-ups are done in a systematic method and recorded
• Ensuring minimal conversions of Soft repayment to field collection
• To monitor, measure and restrict forward flow of contracts
• To ensure collection as per the contract allocation
• To provide inputs to ACM for all customers.

Highlighting any discrepancies in customer behavior or asset

• To ensure collection as per guidelines