Collection officer

Company Description Supreme Housing Finance Limited (SHFL) is a housing finance company focused on making home ownership more accessible for families across India. With over a decade of experience in the housing finance sector, SHFL has served more than 20,000 families through a growing network of 50+ branches across the country. Headquartered in Delhi, the company is supported by an experienced team with expertise in housing finance, credit, operations and customer service. SHFL offers a comprehensive range of housing finance solutions, including loans for home purchase, construction, extension, improvement and loans against property. The organization is committed to simple, transparent and responsible financial solutions that create lasting value for individuals, families and communities.
Role Description This is a full-time, on-site Collection Officer role based in Narsinghgarh. The Collection Officer will be responsible for managing overdue accounts, following up with customers on pending payments and ensuring timely recovery of dues in line with company policies. The role includes maintaining accurate records of collections, coordinating with branch and finance teams, and preparing regular reports on collection status and portfolio health. The Collection Officer will interact directly with customers to clarify payment terms, address concerns, and provide guidance on repayment options while maintaining a professional and customer-centric approach. The position requires adherence to regulatory guidelines and internal compliance standards, along with proactive engagement to reduce delinquencies and support overall portfolio quality.
Qualifications

• Strong Debt Collection skills, including follow-up, negotiation and recovery processes.
• Solid Analytical Skills to review account data, identify risks and track collection performance.
• Proven Customer Service capabilities for handling queries, resolving issues and maintaining positive relationships.
• Effective Communication skills, both verbal and written, to interact with customers and internal stakeholders.
• Basic understanding of Finance concepts related to loans, interest, repayment schedules and regulatory norms.
• Prior experience in collections, banking, NBFCs or housing finance is preferred.
• Ability to work on-site, travel locally as needed, and manage field collections responsibly.
• Minimum educational qualification: graduate degree in any discipline; commerce or finance background is an advantage.