Collection Manager

Job Description:

Job Description:

. Manage and drive collections for unsecured loan portfolios, handling Bucket X, 1, and 2.
. Achieve monthly and quarterly collection targets while strictly adhering to SOPs, legal guidelines, and regulatory norms.
. Monitor portfolio performance across key parameters such as resolution rate, roll rate, flow rate, and delinquency levels.
. Conduct and oversee daily field visits within defined TAT to ensure timely recovery and control non-starter cases.
. Identify and escalate potential flow-forward and high-risk accounts to seniors in a timely manner.
. Lead, guide, and monitor the field collection team, ensuring productivity, discipline, and target achievement.
. Handle critical and complex cases, including customer negotiations and settlement discussions, to maximise recovery.
. Ensure high customer satisfaction by resolving issues promptly and professionally.
. Maintain strong relationships with customers and stakeholders to improve repayment behaviour.
. Ensure full compliance with audit requirements, internal policies, and regulatory standards.

Key Requirements:

. Hands-on experience in Unsecured Loan collections.
. Strong exposure to Bucket X, 1 & 2 handling.
. Team handling and leadership experience is mandatory.
. Good communication, negotiation, and problem-solving skills.