Collection Manager

This job is provided by apna.co Role & responsibilities

Responsibilities

We are looking for an experienced and results-driven Collections Manager to lead collections for unsecured personal loans and business loans. The ideal candidate will have hands-on experience in managing both in-house teams and external collection agencies/vendors. This role requires strong leadership, compliance awareness, and the ability to drive recovery performance while maintaining a customer-centric approach. Key Responsibilities:

Lead and manage end-to-end collections for unsecured personal and business loan portfolios.

Develop, implement, and monitor collection strategies to reduce delinquency and improve recovery rates.

Manage a team of in-house collection officers and ensure daily, weekly, and monthly performance targets are met.

Oversee and coordinate with third-party collection vendors/agencies across multiple geographies.

Monitor vendor performance, ensure adherence to SLAs, and take corrective action where necessary.

Ensure collections processes are compliant with regulatory and company standards, including fair practices and data privacy norms.

Analyze portfolio performance, bucket-wise delinquency trends, and suggest process improvements.

Collaborate with credit, legal, and operations teams to resolve disputes, handle escalations, and pursue legal recovery when required.

Provide MIS reports and dashboards to senior leadership with insights and recommendations.

Train and motivate team members to maintain high standards of collection efficiency and customer interaction.

Qualifications And Skills

Bachelors degree in Finance, Business, or a related field. MBA or equivalent preferred.

48 years of experience in retail loan collections, with at least 23 years in managing unsecured loans.

Proven experience in managing both in-house collection teams and external vendors.

Strong knowledge of collections strategy, skip tracing, and legal recovery processes.