Collection Manager- Tele Calling

Roles and Responsibilities

• Develop and implement effective strategies for bucket handling, soft bucket management, and delinquency management.
  
• Analyze NPA (Non-Performing Assets) portfolios to identify potential risks and develop plans for recovery.
  
• Collaborate with internal stakeholders to resolve customer queries and improve overall collections performance.
  
• Ensure compliance with regulatory requirements and industry standards in all aspects of collection operations.
  

Desired Candidate Profile

• 3-5 years of experience in collection management or related field (loan collection, debt collection).
  
• Strong understanding of bucket management principles and practices.
  
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy and efficiency.
  
• Excellent communication skills with ability to negotiate effectively over phone calls.