Collection Manager -Retail

Overview • The Collection Manager will serve as the single point of contact for the collection of outstanding receivables. This role is crucial in ensuring timely and efficient collection processes, while also addressing and escalating any issues related to overdue accounts. Develop and implement collection strategies to minimize delinquency and optimize collections. Monitor and report on key performance indicators (KPIs) related to collections Key Responsibilities •

Role & responsibilities

Act as the primary liaison for collection activities, maintaining direct communication with clients to resolve outstanding payments. • Identify and flag any overdue issues to the management promptly. • Collaborate closely with the Accounts, Legal, and Customer Service teams to address and resolve collection-related concerns. • Present Statements of Accounts (SOA) to customers, providing clarification and addressing any disputes. • Attend customer meetings related to outstanding balances and negotiate payment plans. • Develop and implement action plans for long overdue accounts and disputed amounts, coordinating follow-ups with relevant stakeholders.

Qualifications • Bachelor's degree in Commerce (BCom) and a Master of Business Administration (MBA). • Proficiency in SAP and other relevant accounting software. • Proven experience in collections management, with a strong understanding of collection laws and regulations. • Strong analytical and problem-solving abilities.