Collection Manager - Kolkata

Role & responsibilities

• Manage the assigned collection portfolio and drive collection and recovery targets.
• Develop and execute strategies for early bucket, delinquency and NPA accounts.
• Lead and manage field collection teams and external collection agencies.
• Monitor daily/weekly performance against collection targets and productivity metrics.
• Review bucket-wise movement, roll-forward, roll-back and recovery performance.
• Manage agency allocation, productivity, quality and overall performance.
• Handle high-value, difficult and escalated delinquent accounts.
• Ensure adherence to company collection policies, processes and regulatory guidelines.
• Coordinate with Credit, Risk, Operations, Legal and Customer Service teams for account resolution.
• Analyze collection data and identify areas for improvement in recovery efficiency.
• Conduct regular performance reviews and implement corrective actions where required.
• Prepare and present MIS, collection dashboards and performance reports to senior management.
• Ensure customer interactions are conducted professionally and in accordance with applicable collection guidelines.