Collection Head - SME Loans
GCC Nexus · Bengaluru · onsite · Posted 84d ago
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities:
1. Collections Strategy:
- Design and implement collections strategies for SME loan products.
- Develop bucket-wise strategies (130, 3160, 6190, 90+ DPD).
- Improve roll rates, cure rates, and recovery percentages.
- Reduce portfolio delinquency and credit losses.
2. Portfolio Management:
- Monitor and analyze portfolio performance daily and delinquency trends.
- Recommend proactive interventions for high-risk accounts.
3. Customer Engagement and Operations:
- Lead customer negotiations for overdue accounts.
- Build early warning system.
- Structure repayment plans and settlements.
- Maintain strong customer relationships while enforcing payment discipline.
- Handle escalated customer disputes.
4. Agency & Legal Management:
- Manage and monitor external collection agencies.
Required Experience:
- 8-9 years of experience.
- Bachelors degree in Finance, Commerce, Business Administration, Accounting or a related field.
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